hybajj's Privacy Policy
Your personal information is completely safe with us — learn here in detail how hybajj collects, uses, and protects data.
This privacy policy applies to users of the hybajj platform. By reading this policy, you will learn what types of information we collect, how it is used, and what steps we take to protect your information. By creating an account or using services on the hybajj platform, you will be considered to have agreed to this privacy policy.
1. Scope of Data Collection
When you create an account and use services on the hybajj platform, we collect certain specific personal information. This information is collected solely for the purpose of providing you with the best possible service. We do not collect unnecessary information and do not share your information with any third party without your consent.
1.1 Information You Provide Directly
When you register on or contact the hybajj platform, the information you voluntarily provide includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
- Details of documents submitted for identity verification
- Messages and information provided when contacting us via live chat or email
1.2 Automatically Collected Information
When you use the hybajj platform, certain technical information is collected automatically. This information is used to improve the security and performance of the site:
- IP address and device identification information
- Browser type and operating system
- Log data for site access and navigation
- Session duration and page visit patterns
- Information collected through cookies and similar technologies
2. Purpose of Data Use
hybajj uses your information only for lawful and specific purposes. We follow the policies below to ensure your information is used properly. Our main goal is to improve your experience on the hybajj platform.
2.1 Service Delivery and Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Activating bonuses and promotional offers
- Keeping records and history of gaming transactions
- Resolving technical issues on the platform
2.2 Security and Legal Compliance
- Detecting and preventing fraud, deception, and illegal activity
- Complying with anti-money laundering regulations
- Monitoring suspicious activity to ensure account security
- Ensuring age verification and responsible gaming
- Meeting applicable legal obligations
2.3 Service Improvement
- Personalizing the gaming experience according to your preferences
- Analysing and improving platform performance
- Planning new services and features
- Evaluating the quality of customer service
2.4 Communication
hybajj may contact you for the following reasons:
- Sending important notifications related to your account
- Sending transaction confirmation messages
- Informing you of security alerts and system updates
- Sending promotional offers and bonus information subject to your consent
3. Data Storage and Protection
Ensuring the highest level of security for your information on the hybajj platform is our priority. We use industry-standard security technology so that your personal and financial information remains protected at all times.
3.1 Encryption and Technical Protection
hybajj uses modern SSL encryption technology to protect your information. This ensures that all data exchanged between your browser and our servers remains completely secure. For handling payment information, we follow PCI-DSS standard security protocols.
- All data transfers secured with 256-bit SSL/TLS encryption
- Encrypted database storage at the server level
- Two-Factor Authentication facility
- Regular security reviews and penetration testing
- Automated monitoring system to detect suspicious activity
3.2 Data Retention Period
hybajj retains your information for as long as it is needed to provide services or as required to meet legal obligations. Even after an account is closed, certain information (such as transaction records) may be retained for a defined period in accordance with regulatory requirements.
3.3 Steps in the Event of a Data Breach
If an unexpected security breach occurs, hybajj will notify affected users as quickly as possible and take the necessary protective measures. We will investigate any such incident and take effective steps to prevent recurrence.
4. Sharing Data with Third Parties
hybajj does not sell your personal information to third parties. However, in certain specific circumstances we may share limited information with trusted partners. All such data sharing is conducted in accordance with our privacy policy and applicable law.
4.1 Permitted Cases of Data Sharing
- Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for processing deposits and withdrawals.
- Game Software Providers: The minimum information necessary to activate services on the platforms of Pragmatic Play, Evolution Gaming, JILI, Spribe, and other providers.
- Identity Verification Services: Third-party KYC services for account verification and fraud prevention.
- Legal Authorities: To the relevant authorities in cases of court orders, lawful investigation processes, or regulatory obligations.
4.2 Prohibited Cases of Data Sharing
hybajj will never share your information for the following purposes:
- Selling information to advertisers or marketing agencies
- Transferring to unauthorised third parties without your consent
- Using information for competitive business advantage
- Disclosing information with intent to harm or harass an individual
5. Cookies and Tracking
The hybajj platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help maintain the functionality of the site.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, security verification, and basic platform functionality. These cookies cannot be declined.
- Functionality Cookies: Used to remember your language preferences, gaming settings, and personal preferences.
- Analytics Cookies: Help improve services by analysing patterns of platform usage.
- Security Cookies: Used to detect fraud and unauthorised access.
5.2 Cookie Controls
You can control or decline non-essential cookies through your browser settings. However, declining certain cookies may cause some features of the hybajj platform to not work properly. Detailed instructions for managing cookies are available in the settings menu of most browsers.
6. Your Rights
As a hybajj user, you have certain fundamental rights over your own information. These rights give you control over your personal information and hybajj respects them.
6.1 Right of Access
You can find out at any time what type of information hybajj has stored about you. To request this information, you can contact our support team.
6.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. hybajj will make this correction as soon as possible.
6.3 Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or legitimate business reasons.
6.4 Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly regarding the receipt of marketing messages. You can opt out of hybajj's marketing communications at any time.
6.5 Right to Lodge a Complaint
If you believe that your data protection rights have been violated, please first contact the hybajj support team. We will review your complaint seriously and take appropriate action.
7. Protection of Minors
hybajj is for persons aged 21 or over only. We do not knowingly collect or process the information of minors under any circumstances.
7.1 Age Verification Process
hybajj collects date of birth information during account registration for age verification. Verification may be carried out using an identity card or other valid document if required. If we confirm that a user is under 21 years of age, their account will be closed immediately and the associated information will be deleted.
7.2 A Request to Parents and Guardians
If you believe that a minor member of your family has opened an account on the hybajj platform, please notify our support team immediately. We will verify the account promptly and take the necessary steps.
8. Policy Changes and Contact
hybajj may update this privacy policy from time to time. Changes to the policy may be made due to changes in the scope of services, new legal requirements, or technological developments.
8.1 Notice of Changes
If there are any significant changes to the privacy policy, hybajj will notify you in the following ways:
- A notification will be sent to your registered email address
- A notice of changes will be displayed when you log in to the platform
- The "Last Updated" date on this page will be changed
If you continue using the hybajj platform after the changes, you will be considered to have agreed to the new policy.
8.2 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact hybajj's support team. Our 24/7 live chat service is available in Bengali and we are always ready to assist you.
- Live Chat: Direct support in Bengali, 24/7
- Email: [email protected]
8.3 Applicable Law
This privacy policy is governed in accordance with applicable international data protection standards and relevant regulations. In the event of any dispute or ambiguity, the Bengali version of this policy shall be considered authoritative.
Have more questions?
If you have any questions about our privacy policy or data protection, hybajj's expert support team is always ready. You can also visit our page to learn more about responsible gaming.